Shipping policy

This full Shipping Policy complies with official Shopify merchant operation standards, international cross-border logistics regulations, and global consumer protection laws including GDPR, CCPA, and regional postal rules. This policy governs all shipping, delivery, tracking, customs, transit damage, lost parcel, and delivery dispute arrangements for all goods sold on our store, including replacement accessories, insulated tumblers, soft cooling bags, outdoor activity companions, drinkware, water jugs, soft coolers and hard coolers. By completing checkout and submitting an order at https://igloocoolers.shop, you fully acknowledge and agree to all terms outlined in this Shipping Policy. This policy is legally binding alongside our Terms of Service, Return & Refund Policy and Privacy Policy.

1.1 Standard Processing Hours All paid orders will be sorted, packaged, labeled and handed over to logistics carriers within 1–5 business days after successful payment confirmation. Business days refer to Monday through Friday, excluding weekends, statutory public holidays and major seasonal promotional peak periods. 1.2 Peak Period Delay Notice During large sales events, holiday shopping seasons or temporary warehouse inventory restocking, order processing may be extended by an additional 2–4 business days. If your order faces prolonged processing delays exceeding 7 business days, our team will send a notification email via info@igloocoolers.shop to update you on progress and provide optional solutions including delayed shipment, product substitution or full order cancellation refund. 1.3 Order Modification Cutoff You may submit address correction, product removal or quantity adjustment requests to info@igloocoolers.shop only before your order is marked “fulfilled” and assigned a tracking number. Once shipment confirmation is generated, order details cannot be altered, and all address errors will fall under undeliverable parcel rules listed in Section 7.

We offer complimentary free standard shipping for all eligible orders, with tiered cost rules for orders that do not meet free shipping criteria and optional expedited paid delivery upgrades: 2.1 Free Standard Shipping (Core Store Benefit) All orders that meet the minimum cart subtotal threshold qualify for 100% free standard shipping with zero delivery fees covered entirely by Igloo Coolers Shop. No hidden surcharges will be added at checkout for qualifying orders of tumblers, coolers, hydration jugs, drinkware sets and matching accessories. Free shipping automatically applies once your cart subtotal reaches the published threshold displayed on our homepage, product pages and Shopify checkout screen. 2.2 Non-Qualifying Standard Shipping Fee For orders with a subtotal below the free shipping threshold, a transparent flat-rate standard shipping fee will be calculated and clearly displayed on the checkout page before payment submission. This charge covers warehouse packaging, carrier pickup and ground transit expenses. 2.3 Expedited Express Shipping Upgrade We provide optional expedited fast delivery at an additional customer-paid flat fee for urgent orders. Express shipping cuts down estimated transit time, but does not shorten warehouse processing timelines. Expedited delivery does not qualify for free shipping subsidies under any circumstances, and full upgrade fees must be settled at checkout regardless of cart value. 2.4 Separate Charges Excluded From Free Shipping Coverage Free shipping only waives standard carrier transit fees. The following charges are never included in free shipping benefits and remain the sole responsibility of customers: international import duties, customs clearance taxes, remote area delivery surcharges, residential delivery extra fees and return shipping costs for voluntary returns.

All delivery windows below are estimated reference timelines calculated after warehouse processing is completed and tracking is issued; delivery times are not legally guaranteed by Igloo Coolers Shop: 3.1 Domestic Standard Delivery (Free Shipping Eligible) Estimated transit duration: 3–10 business days after fulfillment, depending on regional carrier network efficiency and local postal sorting speed. 3.2 Domestic Expedited Express Delivery Estimated transit duration: 2–5 business days after fulfillment for orders that select the paid fast shipping upgrade. 3.3 International Standard Delivery Estimated transit duration: 10–25 business days after fulfillment. International shipments require mandatory customs inspection, which may extend delivery by an extra 5–15 business days independent of our logistics control. 3.4 Remote & Island Region Deliveries Shipments sent to remote islands, rural highland zones and offshore territories will have extended transit times of an additional 7–14 business days, and may incur mandatory remote area surcharges visible on checkout even for orders eligible for free shipping.

4.1 Tracking Notification Dispatch Immediately after our warehouse hands your parcel to the logistics carrier and generates a valid tracking number, an automated shipment confirmation email containing the full tracking link and tracking ID will be sent to the email address used to place your order. All tracking alerts originate from our official channel info@igloocoolers.shop. 4.2 Tracking Update Delay Disclaimer Carriers may require 24–72 hours to upload parcel movement data to their tracking systems after pickup. Blank or unupdated tracking records within this window do not indicate lost or missing packages. If no tracking activity appears after 5 full business days, submit your order number via email to info@igloocoolers.shop for our team to launch a carrier trace request free of charge. 4.3 Real-Time Tracking Self-Service You may also log into your customer account on https://igloocoolers.shop to view live shipment status, delivery progress and full tracking history for all your cooler, drinkware and accessory orders without contacting support staff.

5.1 Customs Documentation Compliance All international shipments of soft coolers, hard coolers, insulated tumblers, water jugs and replacement accessories will include mandatory commercial invoices, accurate HS commodity codes and country-of-origin labels required by global customs authorities per Shopify cross-border shipping compliance rules. 5.2 Duties, Taxes & Import Fees All import customs duties, value-added taxes, clearance processing fees and border inspection surcharges levied by the destination country’s customs authority are the full financial responsibility of the customer receiving the goods. Igloo Coolers Shop does not pre-pay, cover or reimburse any international customs-related costs, even for orders that qualify for free standard shipping. 5.3 Customs Seizure Risk If your parcel is detained, held or fully seized by customs due to restricted product regulations, incomplete recipient documentation or unpaid import taxes, Igloo Coolers Shop bears no liability for lost goods, delayed delivery or refund compensation. Customers must coordinate directly with local customs officials to resolve clearance issues, and any secondary reshipment fees will be fully paid by the buyer. 5.4 Shipping Restricted Territories We reserve the right to block shipments to sanctioned, embargoed or high-risk regions listed under international trade compliance regulations. Our checkout system will automatically disable shipping options for restricted zones before payment submission.

6.1 Claim Submission Time Limit If your delivered package arrives with broken coolers, cracked tumblers, missing accessories, incorrect product variants or exterior transit damage, you must submit a formal claim email to info@igloocoolers.shop within 7 calendar days of the marked delivery date on tracking records. Claims filed after this deadline will be rejected per our return and shipping liability rules. 6.2 Required Claim Evidence All damage/missing item emails must include your full Shopify order number, clear unedited photos/videos showing damaged packaging exterior, broken merchandise, incomplete accessory sets or wrong items received. Evidence without clear order and product visibility cannot be processed for remedies. 6.3 Remedy Solutions Eligible for Free Support Once our support team verifies your valid claim within 24 business hours, we will provide one of the following zero-cost resolutions at your selection: free identical product reshipment with fully covered outbound shipping, full monetary refund for the affected items, or store credit with bonus value added to your customer account. No restocking fees or delivery charges will be deducted for transit damage claims, even if your original order qualified for free shipping.

7.1 Causes of Returned Shipments Parcels will be sent back to our warehouse if the shipping address provided during checkout is invalid, the recipient repeatedly misses delivery attempts, the buyer refuses to accept the package upon arrival, local customs rejects clearance, or storage time at the carrier sorting facility expires. 7.2 Cost Allocation for Returned Goods All inbound return shipping fees charged by the logistics carrier to send undeliverable packages back to our warehouse will be deducted from any requested order refund amount, regardless of whether your initial order qualified for free shipping. Original outbound shipping costs (including complimentary free shipping subsidies) are non-refundable in all returned parcel scenarios. 7.3 Re-Delivery Arrangement If you wish to request a second shipment of your returned coolers, drinkware or accessories, you must email info@igloocoolers.shop to confirm a corrected accurate delivery address and pay a new full standard shipping fee; free shipping eligibility will not apply to secondary reshipments. If you decline re-delivery, we will process a partial refund minus incurred return carrier costs once the package arrives back at our warehouse and passes inspection.

The legal risk of product damage, theft, loss or breakage during full transit transfers completely to you the customer the moment our warehouse hands the sealed parcel to the designated logistics carrier and a tracking number is officially generated. Igloo Coolers Shop only assumes liability for goods while they remain stored at our facility before shipment. Once dispatched, all transit hazards are covered under the carrier’s insurance policy, and our team will only assist with formal trace and damage claim filings on your behalf upon request sent to info@igloocoolers.shop.

Igloo Coolers Shop is not responsible for shipping delays, suspended delivery services or failed fulfillment caused by unforeseeable force majeure events outside our operational control, including natural disasters, epidemic lockdown orders, nationwide carrier labor strikes, international trade policy changes, border closure restrictions, government emergency logistics suspensions and extreme weather disruptions. In such cases, we will notify all impacted customers via info@igloocoolers.shop and provide three optional resolutions: extended delivery hold until service resumes, product exchange for in-stock alternatives, or full order refund with no administrative deduction fees.

Under the maximum scope permitted by applicable consumer laws, Igloo Coolers Shop shall not compensate customers for indirect, consequential or incidental losses including missed outdoor activity plans, lost profits, food spoilage due to delayed cooler delivery, travel costs or other secondary damages arising from shipping delays, lost parcels or transit product damage. Our total maximum compensation liability for any single shipment dispute is capped at the original total amount paid for the relevant order, including merchandise value and any expedited shipping upgrade fees. Free shipping subsidy value is excluded from compensation calculation limits.

Igloo Coolers Shop reserves the unilateral right to revise, adjust or update this Shipping Policy to align with updated Shopify platform shipping rules, carrier rate changes, international logistics regulatory updates or adjustments to our free shipping threshold rules. All revised versions will be permanently published on the dedicated Shipping Policy page at https://igloocoolers.shop with a visible “Last Updated” date at the top of the document. Material changes affecting free shipping eligibility, delivery timelines or customer cost obligations will be highlighted via a prominent homepage banner for a minimum of 14 consecutive days after publication. Your continued order placement and website browsing following policy updates constitutes full acceptance of all revised shipping terms.

For all inquiries regarding processing speed, free shipping eligibility, tracking issues, delivery delays, customs questions, damaged parcel claims and undeliverable package resolution, contact our dedicated shipping support channel exclusively at: Official Store Website: https://igloocoolers.shop Support Email for All Shipping Matters: info@igloocoolers.shop Our team responds to all shipping emails within 24 standard business hours from Monday to Friday; messages received on weekends or public holidays will be processed the next working business day.